Hi all. Running a mid-size services business in Dubai and I’ve hit something I don’t understand. We rank on page one in Google for most of our commercial terms, we’ve paid for SEO for three years, and those numbers look fine. But when clients ask ChatGPT or Perplexity for providers in our category, we are never in the answer. Competitors sitting below us in the rankings get named instead. Our agency says it’s a matter of time and keeps sending the same keyword report every month. Is this a real problem or am I chasing a ghost? What actually decides whether a model mentions you?
